Privacy Policy

1.0
19 January 2024

GENERAL INFORMATION

Thank you for choosing CONCRYT.

We prioritize the security of your personal information. We recognize the importance of maintaining the privacy and confidentiality of your data. In line with this commitment, our comprehensive Privacy Policy outlines the procedures we employ for collecting, using, and overseeing the information you provide when using our services. Our practices strictly adhere to the legislative framework established by Lithuania, ensuring full compliance with the country's regulations. By opting for CONCRYT, you not only gain access to our service but also entrust your data to a service provider dedicated to upholding the highest standards of privacy protection. We take pride in our transparent and responsible approach to data management, and this Privacy Policy serves as our pledge to safeguard your information throughout your interactions with our services.

INFORMATION WE COLLECT

Through our website, as part of initiating a business relationship, we kindly ask for the following information.

NAME
We collect your name to personalize your experience with our services. This not only allows us to address you in a more personalized manner but also aids in tailoring our interactions to meet your individual preferences.

EMAIL
Your email address is essential for correspondence, providing important service updates. We use your email to keep you informed about relevant changes, improvements, and any necessary communication. This ensures that you stay well-informed and can make the most of our services in a seamless manner.

PHONE NUMBER
We collect your phone number primarily for service-related purposes and support. This enables us to reach out to you promptly if there are any important updates, issues. Your phone number is a valuable channel for us to provide quick and efficient support, ensuring that any concerns or inquiries you may have are addressed promptly.

PLACE OF WORK
We collect this information for internal purposes, aiming to better understand our clients and their businesses. These details assist us in enhancing our services and tailoring our approach to meet the specific needs of our valued partners.

As we continue to build and maintain our business connections, there might be times when we need more information. The type of information we ask for will depend on our internal processes and what the law requires. Your cooperation in sharing any extra details is valuable for keeping our partnership strong and compliant. Please know that any requests for additional information will be in line with our rules and the law.

We may acquire additional information essential for business and legal compliance purposes from third-party service providers, publicly available sources, employee referrals, or other trusted business partners. It's important to note that we do not proactively notify clients about the collection of such additional information. However, should a client inquire, we are committed to providing transparency and, upon request, disclosing this information unless doing so conflicts with legal regulations.

HOW WE USE YOUR INFORMATION

The information we gather serves multiple purposes integral to the effective functioning of our services and the provision of a secure and enhanced user experience. Here are the key objectives for which we utilize the collected information:

TO PROVIDE AND MAINTAIN SERVICE
The primary use of the collected information is to facilitate the provision and maintenance of our services. Your data enables us to deliver the intended features and functionalities of our services, ensuring a seamless and reliable experience for our users.

TO COMMUNICATE AND SUPPORT
We employ the collected information to establish effective communication channels with you. This includes responding to inquiries, addressing concerns, and providing support as needed. This proactive engagement ensures that your queries are promptly attended to and that you receive the assistance required to make the most of our services.

TO ENHANCE USER EXPERIENCE
Understanding user preferences and behaviors allows us to tailor our services to meet your specific needs. The information collected contributes to an enhanced user experience by personalizing interactions, anticipating user requirements, and continuously improving the features and functionalities of our services based on user feedback.

TO IMPROVE OUR SERVICE
Analyzing the collected data provides valuable insights into the performance and usability of our services. By assessing user patterns and feedback, we can identify areas for improvement and implement enhancements. This iterative process is crucial for maintaining the relevance and efficiency of our services over time.

TO COMPLY WITH LEGAL OBLIGATIONS
We use the collected information to fulfil legal obligations and ensure compliance with regulatory requirements. Additionally, this data is instrumental in preventing fraudulent activities, safeguarding the integrity of our services, and protecting both our users and our platform from potential security threats.

Data Security

Ensuring the security of your information is our foremost concern, and we go to great lengths to safeguard it from any unauthorized access, alteration, disclosure, or destruction. Our commitment to protecting your data involves the implementation of industry-standard security measures, using advanced protocols and technologies. These measures are meticulously designed to create a robust defence against potential threats, both internal and external. Through continuous monitoring, encryption, and secure data storage practices, we strive to fortify the integrity and confidentiality of your information, fostering a trustful and secure environment for all our users.

DATA RETENTION

We only keep your personal information for as long as we need it to achieve the purposes outlined in this Privacy Policy. Once we've met those goals, and there's no valid reason to keep your data any longer, we make sure to delete it securely. However, there might be cases where the law requires or allows us to keep the information for a bit longer. Rest assured, we take this seriously and handle it in a way that respects both legal obligations and your privacy rights. It's all part of our commitment to managing your data responsibly.

YOUR RIGHTS

You possess certain essential rights concerning the personal information in our possession:

You have the right to request and obtain access to the personal information we hold about you. This empowers you to be fully informed about the details we have in our records.
If you notice any inaccuracies or incompleteness in your personal information, you are entitled to request corrections. This ensures that the information we have accurately reflects your current and precise details.
You hold the right to request the deletion of your personal information. This allows you to have your data removed from our records when there is no longer a valid reason for us to retain it.
Under certain circumstances, you may raise objections to the processing of your personal information. This right provides you with control over how your data is handled in specific situations.
You are entitled to data portability, meaning you can request and receive your personal data in a format that is commonly used and machine-readable. This facilitates the seamless transfer of your information to another service if desired.

These rights are designed to empower you with control over your personal information, ensuring transparency and accountability in our data processing practices. To exercise any of these rights or if you have questions about them, please reach out to us using the contact details provided in our communication channels.

DISCLOSURE OF INFORMATION

We want to be transparent about how your information is shared. While we generally don't share your personal data with external parties without your consent, there are instances where sharing is necessary to fulfil the purposes outlined in this Privacy Policy. This may include sharing with service providers who help deliver our services, legal and regulatory authorities, business partners, and affiliates. Any sharing with other recipients will always be in line with your consent or another legal basis. We want to assure you that whenever your information is shared, it's done with careful consideration and in compliance with the law.

INTERNATIONAL DATA TRANSFERS

While our primary processing of personal data occurs within the European Union and European Economic Area (hereinafter “EU/EEA”), there may be instances where it becomes necessary to transfer your data to countries outside the EU/EEA in order to fulfil the purposes outlined in this Privacy Policy. We want to emphasize that, when such transfers are required, we implement appropriate measures to ensure that your personal information receives a level of protection equivalent to that which would be provided if the data were processed within the EU/EEA. These protective measures may encompass the use of standard contractual clauses approved by the European Commission or other safeguards recognized by relevant data protection laws. Rest assured, maintaining the security and integrity of your information remains a priority, even when processing data beyond the EU/EEA borders.

THIRD-PARTY LINKS

In the course of providing our services, you may encounter links to third-party websites or services. It's important to note that we do not have control over the privacy practices or content of these third parties. While we strive to ensure the integrity and reliability of the links we provide, we cannot be held responsible for the privacy policies or the substance of content found on these external sites or services. We encourage you to review the privacy practices of any third-party websites you visit through our services to ensure your understanding and comfort with their policies. Your online safety and privacy are paramount, and we want you to make informed choices when navigating external links associated with our services.

UPDATES TO PRIVACY POLICY

We reserve the right to update this Privacy Policy to reflect changes in our data processing practices or to address emerging privacy considerations. Any modifications will become effective immediately upon posting the revised policy on our website. Therefore, we strongly encourage you to periodically revisit this Privacy Policy to stay informed about how we handle your data. In the event of significant updates that could impact your privacy rights, we may choose to provide a noticeable alert on our website or notify you directly using the contact details we have on record. Keeping yourself informed about these changes ensures that you are aware of any adjustments to our data processing practices and can make informed decisions about your continued use of our services.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at [email protected]