Technical Support Specialist
remote
About the role:
- This role is pivotal in ensuring our merchants receive top-tier support, and in keeping our payment systems optimized and up-to-date. If you're passionate about payments, technology, and providing an outstanding customer experience, then we'd love to hear from you!
Responsibilities:
- Provide merchant support through written communications, including chats and emails
- Test payment methods to ensure optimal functionality
- Configure payment routing in our system
- Maintain and update our knowledge base
Requirements:
- Bachelor’s degree or equivalent
- Experience in supporting a payment system or bank
- Understanding of acquiring principles
- English proficiency of at least upper intermediate level
- Highly self-organized
- Meticulous attention to detail
- Strong empathetic communication skills
What we offer:
- A chance to grow in the fintech industry
- The best team to work with
- Paid time off, sick leaves
- Public holidays according to the HQ location (Latvia)
- Healthcare benefits/medical insurance, coworking reimbursement and other benefits after the probationary period
- Working schedule: Initially, 5 days a week, 9 am to 6 pm (Riga Time) with a possibility of transitioning to a shift schedule of 2/2.